The link to submit a support ticket still appears in the upper right hand of the portal ("Submit a request"). All of your existing support tickets, both active and closed, have been migrated over to the new portal.
Support tickets can still be submitted either via the portal or by email at firstname.lastname@example.org.
- Access Reminder: only the primary and secondary designated support contacts can submit help tickets on behalf of your school via the portal. If you’d like to make an update to your school’s designated support reps, please let me know.
Knowledge Base Content
If you have bookmarked any knowledge base articles, you will need to reset your bookmarks, as URLs to those articles have changed. Note: articles stored on Google Drive, including the Admin Guide, have not moved.
Access Reminder: Knowledge Base articles are viewable by anyone. You don’t need to be a designated support representative to view or follow Knowledge Base articles.
- The newsletters now have their own section on Zendesk.
- Navigate to the Admin Newsletters section and click the Follow button to get notified of updates via the portal. I plan to move away from emailed newsletters and solely use this Zendesk feature in the near future.
- We are excited to roll out the newest feature of our support portal, Community. This feature provides a forum for members of the Kuali Ready community to share ideas and information with other member schools and with Kuali. Matthew Hart of Tufts University has been kind enough to help moderate the General Discussion content. He has a wealth of knowledge and experience. Let's take advantage of that.
The Community also provides a place for Feature Requests. If you have made a request in the recent past, I have captured it in the Feature Requests section. See something you want to be implemented in the product? Go ahead and give it a vote using the up arrow shown below. Otherwise, add your ideas to the list.
Access Reminder: Access to Community is restricted to users from our customer schools. You do not need to be a designated support rep to access Community, but you will need to create an account from an email address associated with a customer school.