Kuali Ready Admin Newsletter- August 2017

Welcome to the Kuali Ready Admin Newsletter. This newsletter will keep you informed of product updates and community news and events.

 

 

Community News

 

Zendesk Update

We are excited to announce our redesigned support portal and the introduction of our new Community feature within Zendesk. This new portal that can be accessed at https://kuali-ready.zendesk.com/hc/en-us. Please bookmark it. Here is what you will see when you visit the site. 

 

Support Tickets

• The link to submit a support ticket still appears in the upper right hand of the portal ("Submit a request"). All of your existing support tickets, both active and closed, have been migrated over to the new portal.

• Support tickets can still be submitted either via the portal or by email at [e-mail].

• Access Reminder: only the primary and secondary designated support contacts can submit help tickets on behalf of your school via the portal. If you’d like to make an update to your school’s designated support reps, please let me know.

 

Knowledge Base Content

• If you have bookmarked any knowledge base articles, you will need to reset your bookmarks, as URLs to those articles have changed. Note: articles stored on Google Drive, including the Admin Guide, have not moved.

• Access Reminder: Knowledge Base articles are viewable by anyone. You don’t need to be a designated support representative to view or follow Knowledge Base articles.

 

Newsletters

• The newsletters now have their own section on Zendesk. 
• Navigate to the Admin Newsletters section and click the Follow button to get notified of updates via the portal. I plan to move away from emailed newsletters and solely use this Zendesk feature in the near future. 

 

Community

• We are excited to roll out the newest feature of our support portal, Community. This feature provides a forum for members of the Kuali Ready community to share ideas and information with other member schools and with Kuali. Matthew Hart of Tufts University has been kind enough to help moderate the General Discussion content. He has a wealth of knowledge and experience. Let's take advantage of that.

• The Community also provides a place for Feature Requests. If you have made a request in the recent past, I have captured it in the Feature Requests section. See something you want to be implemented in the product? Go ahead and give it a vote using the up arrow shown below. Otherwise, add your ideas to the list.

• Access Reminder: Access to Community is restricted to users from our customer schools. You do not need to be a designated support rep to access Community, but you will need to create an account from an email address associated with a customer school.

 

Product Updates

 

Plan Page Filtering and Searching

Want to see all your plans that are In Progress? You can now use the status filter bar to see only the plan status are you interested in. We have also implemented a search bar if you want to find a plan you are looking for based on its title.

 

 

Plan Page Load Times

Due to lengthy load times for institutions that had over 200 plans, we have updated the Plan page to load 25 plans at a time. You will now see the pagination details at the bottom left of the page. Note: the same solution has been applied to the Admin > Users page.

 

 

Upcoming Events

 

DRJ Fall World 2017, September 17-20, Phoenix, AZ

IAEM University and College Caucus, Nov 11-12, Long Beach, CA

Kuali Days, November 14-18, Austin, TX

 

I hope you all enjoyed the solar eclipse. We had 92% totality in Lehi, UT and it was pretty amazing.

 

Becky Higgins

Ready Product Manager